Frequently asked questions
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How to book a hotel?Hello, please click Hotel on the homepage, enter your destination keyword and other relevant information, search for hotels, and submit your order. Once the booking is confirmed, you will receive an SMS notification.<br><br>Friendly reminders:<br><br>It is recommended to check and make your booking no more than about half a month in advance.<br><br>If the page does not show that rooms are sold out, you may place an order normally. If it shows sold out or no relevant room type is available, it means the rooms provided by the platform for that hotel have already been fully booked, so please choose another room type or another hotel.
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Is the hotel room fee paid now or upon arrival?Dear guest, the full room charge for the order is paid directly to the platform, with payment available via WeChat Pay, Alipay, or UnionPay. After you arrive at the hotel, you do not need to pay the room fee again and may proceed directly with check-in.
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How can I view hotel information?You can check the detailed information directly on the hotel details page under Plan your visit – Accommodation, or contact the hotel for further assistance.